1. Quotations

All quotations are estimates based on the details you provide (event type, date, guest count, and requested services). Prices may change if these details change. Each quotation has a validity period shown on the document - after that date, we may need to requote before confirming your booking.

2. Booking & Deposit

Your event date is only reserved once a deposit is received and confirmed by us. Submitting an inquiry or receiving a quotation does not reserve your date - other customers may still book the same date until your deposit is confirmed.

3. Cancellation & Refund Policy

If you need to cancel a confirmed booking:

• Cancellations made well in advance of the event date may be eligible for a full or partial refund of the deposit, at our discretion.
• Cancellations made close to the event date may not be eligible for a refund, as resources and time may already have been committed on your behalf.
• Refund decisions and amounts (if any) will be communicated to you directly and recorded on our end for reference.

4. Rescheduling

If you need to change your event date, contact us as early as possible via WhatsApp. Rescheduling is subject to availability of the new date. If the new date already has a confirmed booking, we will let you know and work with you to find an alternative.

5. Balance Payment

The remaining balance is due before the event date, unless otherwise agreed with us in writing (including via WhatsApp).

6. Changes to Services

If you add, remove, or change requested services after a quotation has been issued, we will provide an updated quotation reflecting the new total. Previous quotation versions are kept on file for reference.

7. Contact

Questions about these terms can be sent to us via WhatsApp or through our contact form.